Rethymno Mare & Water Park

Вид на море и живописные горы, протяженный песчаный пляж отмечен, комфортабельные номера, рестораны, бары, интернет, бассейн, конференц-услуги, магазины, обслуживание номеров, детский клуб, спорт, развлекательные программы, высокое качество обслуживания.

New 2019-2020!
10 новых номеров Family Suites (Ground Floor) с частным бассейном, новые полы, новые цвета и дизайн.
Новые цвета во всех номерах.
Новая мебель в номерах главного здания и в одном из трех зданий.
Бесплатный Wi-Fi во всех номерах.
Телевизоры Samsung Smart в 75% номеров.
Новый лифт от парковки до рецепции.
Новый шведский стол в главном ресторане и зона для кулинарных шоу.
Новый дизайн на рецепции, в лобби и в главном баре.
3 новых электромобиля на территории курорта.
Новый ресторан a la carte у моря Thalassa – за доплату. 

NEW 2018! Water Park (7 ВОДНЫХ СЛАЙДОВ и 2 новых бассейна)
Бассейн для взрослых с пресной водой (130 кв.м), слайды для рафтинга (62 м), свободное падение – камикадзе (21,5 м), 3 линии водных горок (22 м).
Детский бассейн с пресной водой (178 кв.м), 2 башни - 2 детские горки и грибок.

Всего 133 номера: Singles GV (~20 кв.м), 4 Doubles Superior Private Pool (~24 кв.м), Doubles Superior SV (~24 кв.м), Deluxe Doubles SV/Jacuzzi in Bath (~22-24 кв.м), Suites Family 2-Bedroom SV (~32 кв.м), New! Suites Family 2-Bedroom SV/Private Pool (~32 кв.м).
В номерах: кондиционер, спутниковое ТВ (российские каналы), телевизор с плоским экраном Smart, прямой телефон, бесплатный Wi-Fi интернет, ванная комната (ванна/душ), фен, сейф (за доплату), мини-холодильник, халаты и тапочки, набор для приготовления кофе/чая (чайник, чашки), балкон/терраса.
Single GV Двуспальная кровать или 2 односпальные.
Double Superior SV Двуспальная кровать или 2 односпальные кровати, диван-кровать для третьего человека.
Doubles Superior Private Pool Частный бассейн, двуспальная кровать или 2 односпальные кровати, диван-кровать для третьего человека.
Deluxe Doubles SV/Jacuzzi in Bath Двуспальная кровать или 2 односпальные, 1 диван-кровать или 2 диван-кровати, джакузи в ванной комнате.
Suite Family 2-Bedroom SV 2 комнаты со смежной дверью, двуспальная кровать в одной комнате, 2 односпальные кровати или BunkBed во второй комнате.
New! Suite Family 2-Bedroom SV/Private Pool (Ground floor) Частный бассейн, 2 комнаты со смежной дверью, двуспальная кровать в одной комнате, 2 односпальные кровати или BunkBed во второй комнате.
Приветственный пакет по прибытии: бутылка вода, фрукты.
Ежедневная уборка номеров, смена белья – 3 раза в неделю.

Перечень услуг, предоставляемых гостям отеля по системе "All Inclusive" 2021

Система « Все включено» действует до 24:00.
Питание
“HERMES” - Главный ресторан
Ранний континентальный завтрак в любое время до 07:30 утра
Завтрак 07:30-10:00 - американский шведский стол, кулинарные шоу.
Поздний завтрак 10:00–11:00  (континентальный)
Обед 12:30–14:30 (шведский стол, кулинарные шоу)
Ужин: 19:00–21:30 (шведский стол, кулинарные шоу) - 3 тематических вечера в неделю (итальянский, барбекю, греческий)
Детский ужин 19:00-21:30 (детский шведский стол)
Напитки (ужин) - минеральная вода, соки, легкие напитки, чай, кофе, местное вино (белое, красное, рецина), пиво. Самообслуживание.
«JASMINE»  критский ресторан  (с мая по октябрь, бесплатно)   
Ужин - Рестoран A la Carte  19:00-22:00  (шеф-повар готовит изысканные блюда критской кухни)
Вода, сок, легкие напитки, чай, кофе, местное вино (белое, красное, рецина), пиво, узо, раки. Обслуживание.
Ужин в ресторане «JASMINE»  - бесплатно, входят в систему “Все включено”
! Необходимо предварительное бронирование на рецепции, за день раньше с 08:00 до 21:00
«Jasmin» – снэк-бар у бассейна  10:00–18:00
10:00–18:00 - легкие напитки, вода, фруктовые соки, местное вино (белое, красное), рецина и пиво, бренди, узо, раки, шампанское, коктейли, кофе, чай
11:00-17:00 - сандвичи, пицца, фрукты, мороженое, йогурт
16:00 до 17:00 - чай, кофе, кексы, печенья
«Poseidon»  -  снэк-бар   11:00–23:00                                                               
11.00-23.00 - легкие напитки, вода, фруктовые соки, местное вино (белое, красное), рецина, пиво, бренди, раки, шампанское, коктейли
11.00-17.00 - сандвичи, пицца, мороженое, йогурт
«Afrodite» – кафе-бар 16.30–24.00
Программа «Все включено» действует до 24.00
Коктейли, интернациональные напитки, шампанское, легкие напитки, фруктовые соки, местное вино (белое, красное), рецина, пиво, водка, джин, ром, виски, текила, бренди, узо, раки, ликер, чай, кофе
Уникальная атмосфера, панорамный вид на море.
Живая фортепианная музыка  - несколько раз в неделю.
«Anemos» бар на пляже 10.00-19.00
10.00-19.00 - легкие напитки, минеральная вода, фруктовые соки, местное вино (белое, красное), рецина, пиво, бренди, узо, раки, шампанское, кофе, чай
10.00-19.00 - сандвичи, пицца, свежие фрукты, мороженое, йогурт
Новый ресторан a la carte у моря – Thalassa – за доплату (работает с мая по октябрь) – традиционное Узери  (морепродукты, местная кухня). Обед 12.30-15.30; Ужин 19.30-21.30. Необходимо предварительное бронирование за день раньше.
Примечания
Спа массаж (10.00-18.00) – 15 минут на человека (бесплатно) за все время пребывания в специальной зоне возле бассейна.
Water Park (10.30-19.00) – 7 водных слайдов, 2 новых бассейна (рафтинг, камикадзе, мультислайд, детские слайды).
Детский мини-клуб для детей 4-14 лет.
Спорт и анимация.

Программа «Все включено» действует до момента вашего отъезда из отеля.
! Некоторые бары и рестораны работают в зависимости от погодных условий.

! Администрация отеля оставляет за собой право вносить некоторые изменения в программу без предварительного предупреждения.

Курортный поселок Скалета, в 11 км восточнее города Ретимно, в 64 км от города Ираклион, в 70 км от международного аэропорта «Никос Казандзакис» г. Ираклион.

GUEST WELCOME AND HYGIENE PROTOCOL ACTIONS S 2021
ESSENTIAL FOR THE CORRECT UNDERSTANDING AND IMMPLEMENTATION OF THE HEALTH AND SAFETY PROCESS
1. STAFF PROTECTION
- All the staff is trained and certified from Medical department of the University of Crete, 
to prevent and face covid -19 case.
- All staff  use personal protection equipment, such as masks, gloves, and antiseptic. 
- There is screening process to all staff prior to starting work.
- Rethymno Mare Hotels are certified:
For HACCP (Hazard Analysis and Critical Control Points) with all year control and staff training,
For GREEN KEY for the environment protection actions,
With BLUE FLAG at our beach and 
For WE DO LOCAL, for the use and protection of local food products.
All above keep our staff always in a training environment and promote its’ experience
For hygiene and safety.

2. GENERAL INFORMATION
- “HEALTH FIRST” signal is obtained, to certify that the hotel implements all the Greek hygiene protocols rules.
- Responsible for the implementation of the project “actions for preventing a covid-19 case”, is the general manager of the hotel.
- The hotel has co-operation with certified covid-19 doctor, Mr. Tzagarakis Manolis (tel. 6972007391, 0030-2831071300, e-mail tzagarakisdr@yahoo.gr).
- Staff is checked once a week with rapid test from hotel’s doctor.
- Responsible for the management of a suspicious covid-19 case is the general manager Mr. Tsakalakis Manolis (tel. 693 225 2597, 0030-2831071703, e-mail rethmare@otenet.gr).
- The hotel keeps an updated file with all the guests details that stayed or staying in the hotel in case that is required by the government authorities.
- In our hotel site is announced the implementation of the hotel actions for preventing a covid-19 case
(www.rethymnomare.gr).
- Guests can be informed for hotel actions through room TV, banners at the reception desk and through their handies.
If the guests wish they can have all the information in their e-mail address.
- Guests can be informed for Hotel facilities, menus, restaurants, bars, pools, activities, local bus timetables, announcements etc, through room TV and through their handies.
Hotel information can also be sent to guests’ e-mail address.
- Hand sanitizers can be found in all the hotel departments and elevators.
 
3. RECEPTION
- As it is not obligatory from the Greek protocols’ legislation there are no dividers at the reception desk.
- There are specified distance marks on floor. 
- Check in / out procedures:   
 Sanitary liquid will be at stable place at the reception area and at the main entrance.
Distances between clients arriving / departing will be kept.
There will be digital alternative way of check in, through our website www.rethymnomare.gr.
Check in, in the room according to availability, otherwise after 15:00 according to Greek hygiene protocols.
Check out until 11:00 am.
- Room keys are disinfected.
- Lobby area furniture are placed in distances according to the Greek hygiene protocols.
- Reception staff use masks, gloves, antiseptic and keep distances between guests and avoid shaking hands.
- Incident book for Covid-19 is kept.

4. ROOMS CLEANING PROCEDURE
- Staff hygiene. Special equipment of self-protection such as masks, gloves, antiseptic.
- Cleaning frequency: Fully housekeeping service every three days unless to client wishes.
- Decorative items will stay in the room but not in use unless clients wish.
Coffee and tea making facilities, tv remote control and a/c remote control are protected from touch by one use protection cover.
- Room disinfection between guests departing and arriving:
After check- out, room will be fully cleaned and disinfected. Fully fresh air ventilation takes place.
If possible, will remain 24h free of use, otherwise will be disinfected by mechanical equipment.
-  Disinfection process takes place with fully room cleaning and disinfected by maid and by mechanical
equipment too.
- All used linen taken from the room are washed with detergents at high temperature from 70oC and above.
- Also, we have removed the follow amenities from the rooms:
Bath robes, make up set, sewing set, hairbrush, shoe polish, laundry bags, weight scale, bath hats, 
Teacups. Glasses are replaced from paper cups for one use.
- All the above are in guests’ disposal for free upon request. 
- In the room remain for personal use, shampoo, shower gel, soap, water boiler, slippers, and bathmat.
- Common areas are cleaned frequently and especially door knobs and elevators’ buttons

5. LOBBY AREA - LOBBY BAR open from 17:00 to 24:00

- Most of the tables are placed at the balcony area and the rests are at semi out-door area.
Furnitures are already placed according to the Greek protocols’ distances directions.
- Staff hygiene. Masks, gloves, antiseptic.
- Specified distance marks on the floor.
- Responsible for the rules’ implementation is the Food & Beverage Manager.
                                                                                                                                                         

6. RESTAURANTS , GASTRONOMY

A. KITCHEN

- Regarding the kitchen, HACCP procedures are followed.
- Entrance in the kitchen is forbidden to people that have no relation with the food preparation.
- There are hands sanitizers to each of the entrances.
- Masks, gloves are used from the staff.
- Responsible for the protocol implementation is the F & B Manager.

                    RESTAURANTS
- Two restaurants will be in operation:
Main restaurant and Cretan restaurant  (according to hotel capacity).

- Capacity of chairs according to the Greek protocols:
Main restaurant chair capacity 200 (70 inside, 130 external area).
Cretan Restaurant maximum capacity 50 chairs (external area)
- Main restaurant timetable for all meals – service - possibility for extension:
- According to the Greek hygiene protocols, guests can be served by themselves from the buffet (self-service) by using sanitary liquid, and gloves.
- Anti-sneezers are already placed on the buffet equipment.
- Hand sanitizer, gloves are placed in the beginning of the buffet. Hotel staff checks the guests for the right implementation.
- Specified distance marks on floor.
Breakfast 07.30-10.00, buffet style. Late breakfast 10.00-11.00 continental.
Lunch 12.30-14.30, buffet style.
Dinner 19.00-21.30 
Variety of buffet as usual.
Live cooking outside with waiter service.
In case of low occupancy service will be applied from the waiters (waiter service).
Both inside and outside areas will be in use.
 Specified distance marks on floor.
All the guests will be guided at their table by maître d’ hotel.
Tables will be placed according to the Greek protocols for the prevention covid-19.  
Disinfection process after usage of table and chairs.
Also, to mention that paper table clothes will be in use, for one use only and paper napkins will be in use instead of cloth napkins.
Extension of meals upon necessity.
- All staff use masks, gloves and antiseptic.
- Responsible for the protocol implementation is the F & B Manager.

- Cretan restaurant (dinner) 19.00-22.00, waiter service.
- Specified distance marks on floor.  
- For Cretan restaurant, all service is in outside area.
- All the guests will be guided at their table by maître d’ hotel.
- Tables will be placed according to the Greek protocols for the prevention covid-19.  
- Disinfection process after usage of table and chairs.
- Also, to mention that paper table clothes will be in use for one use only and paper  napkins will be in use instead of cloth napkins.
- Extension of meal upon necessity.
- All staff use masks, gloves and antiseptic.
- Responsible for the protocol implementation is the F & B Manager.

7. POOL BAR/SNACK BAR  open from 10:00 to 18:00
- One outdoor snack bar will be in operation, with staff service.
- Staff use masks, gloves, antiseptic.
- Variety of drinks and snacks are as originally described according to our All -Inclusive program.
- No extension for operation hours. Operation hours as it is mentioned in our all-inclusive program.
- Specified distance marks on floor.  
- Responsible for the protocol implementation is the F & B Manager.

8. POOLS
According to the Greek hygiene protocols, guests must shower themselves before and after use the pool. Shower gel will be provided from the hotel.
- We have 2 outdoor pools. None indoor.
- We will operate 3 pools (1 is for private use for 6 sharing pool rooms)
- Water control and hygiene takes place automatically every 5 minutes.
- Distances between sunbeds:
Sunbeds can be placed around the pool. Distance between sunbeds according to the Greek protocol is 2m from both sides.
Around all three pools can be placed 250 sunbeds.
Frequency of sunbeds disinfection will take place after every use from different guests.
- Beach towels:
 It is obligatory the use of beach towels on the sunbeds according to the Greek protocol for prevention of covid-19.  The hotel provides beach towels with no extra cost at the reception desk.
- Staff hygiene. Masks, gloves, antiseptic.
- Extension of operational hours is not necessary.  
- Use of adults’ pool maximum 56 pax. Children’s pool maximum 8 pax.

9. BEACH
BEACH- BAR open from 10:00 to 18:00
- Distance between sunbeds is 2m. 
- Protocol for towels. Obligatory. Hotel provides beach towels with no extra cost. 
- Sunbeds will be disinfected after every use.
- Variety of drinks and snacks are as originally described according to our all -inclusive program.
- Service will be provided from Beach Bar’s staff (staff service)
- Staff hygiene. Masks, gloves, and antiseptic.
- Specified distance marks on floor.  
- Extension of operational hours. Yes, if it is necessary.

10. INDOOR AREAS
- Mini club (inside area) is not in use.
- Outdoor children’s activities with parents’ permission. Use of outdoor playground area.
- SPA areas. Yes, with special protocols.
- Shops: Super Market and jewelry shop:
- Staff will use all the self -protection equipment such as masks, gloves, antiseptic.
- Specified distance marks on floor.  

11. ENTERTAINMENT 
- Water park will be in use according to our program and Greek protocols.
- Will be same rules as the use of pools (shower before and after use, use of beach towels, 2m long sunbeds distances).
- Staff hygiene. Masks, gloves, antiseptic.
- Outdoor options (not hotel properties).
Bike rental, diving, horse riding, water sports.

Daily activities: 
- In order to avoid crowding, we are not going to offer any kind of organized daily activities (sport animation) and Children Mini Club.

                  CLUB CARS
Hotel has in use open-air club cars to move guests to their rooms and to the beach.
Drivers use gloves, mask and sanitizer is placed in the club car.
After every use, the club car is cleaned and disinfected.
According to the Greek hygiene protocols there is no limit to the guests’ number as club cars are open-air.

 Evening events:

- Every week live folklore evening with Greek and Cretan dances with dancing group (included live bouzouki music every second week).
- Three theme nights per week in our restaurant (BBQ, Italian buffet, Greek buffet).
- Once per week saxophone evening and   once a week guitar night.
- Amphitheater capacity and use. Capacity of 600 pax and use for entertainment nights.
Social distancing. 50% capacity (300 pax) for the prevention of covid-19. 

12. SANITARY 
- Areas where sanitary products will be placed:
                 In all departments, common areas and elevators will be antiseptic liquid.
- Guests that wish masks and gloves can ask at the Reception desk.

13. DOCTOR 
- We have co-operation with certified doctor Mr. Tzagarakis Manolis.  Our co-operator partner is certified doctor for covid-19 from Medical University of Crete.
- We co-operate with a certified hospital in emergency case. If there is any suspicious case and after doctor’s decision, guests will be moved to the General Hospital of Rethymno. There are beds for covid-19 patients and medical tests exams.

- Procedure to be followed in case of a suspicious covid-19 case:
If staff notice a suspicious case, is trained to repοrt it to the general manager at once. The hotel Manager informs the hotel doctor to visit and exam the guest. The guest and his family remain in the room. In the meantime, nobody visits the room. 
Doctor collects a sample from the guest to be tested (rapid test) and the guest remains in his room until the result is announced.
If the situation is more severe might the guest be transferred to the hospital.
Food and beverage service and housekeeping service will be as usual provided in the room, with all necessary precautions.
If the result is positive the guest is transferred by an ambulance to the quarantine hotel.
The hotel informs the Government hygiene authorities (EODY) and the Travel Agency.
After the evacuation, the room is cleaned and disinfected.
If somebody of the guest’s family wish to stay with him must use all the necessary precautions such as
Mask, gloves and sanitary liquid.
The hotel management collects the contact details of the relative person in case they are asked from the local hygiene authorities.

PCR Test for Covid-19 offer
Dear Partners
Below you may see the offer as well as the conditions for conducting the molecular tests for
your travel agency’s customers
 Sampling will be done by us at the hotel at a time of day that each time we will agree so that customers are covered for their departure
 We will be given some space in the hotel so that we can do the sampling quickly and safely
The sampling will be done in compliance with all the appropriate protocols for Covid-19 (special PPE suits, infectious disposal boxes, etc. that will be provided by our
practice)
You must send us the list of people who must be sampled at least 24 hours before sampling
If the sampling is set to take place in the morning, this should be done by 12 at the latest, in order to catch the transportation company (special transport of biological material - certified)
If the sampling is set in the afternoon then they will be sent the next morning
The tests are not pool tests, they are INDIVIDUAL and are analyzed at the University of Crete
Price configuration:
The price is adjusted according to the offer we have received from the laboratory and concerns group shipments of more than 20 samples
If the tests exceed the number of 20 per shipment then the price is set at 45 Euros per person
If the tests are less in each shipment, the price is set at 60 Euros per person (there is also the possibility to stay on the initial price of 45 Euros if we can, based on a schedule at the moment, join smaller groups from other hotels to ship more than 20 samples together)
The individual test in the hotel amounts to 80 Euros
The results are coming out the latest 24 hours form the delivery in the laboratory